Appointments policy

Booking your appointment

You can book your appointment online at forbesfeet.com or by calling us on 01534 722770. Our phone line is open from 09:00 and 17:00 Monday to Friday (excluding public holidays).

We do not accept appointment bookings via social media or practitioner emails.

Any follow up appointments should be booked online or by calling us.

Covid-19 restrictions and guidelines

You must not attend your appointment if you are isolating, living with someone who is isolating, if you are a direct contact, waiting for a negative test result, or if you or any member of your household is showing any symptoms of Covid-19, as outlined by the Government of Jersey. Please contact us as soon as possible to reschedule your appointment. 

Appointment confirmation and reminders

We send our patients a confirmation of their appointment by email, along with an email reminder two days in advance, and a text message reminder one day in advance of your appointment.

Please ensure you have provided the correct and most accessible email address and mobile telephone number so that our confirmations and reminders can reach you. 

Rescheduling or cancelling your appointment

We reserve the right to charge for missing your appointment, or rescheduling or cancelling within 24 hours your appointment. You will be charged the full cost of your appointment.

To avoid any fees, please reschedule or cancel with as much notice as possible. You can reschedule or cancel your appointment by calling us on 01534 722770.

Arriving late for your appointment

We aim to run the clinic as smoothly and punctually as possible. We want to provide the best care for our patients, reduced appointment times due to late arrivals may result in delayed treatment results.

Patients who arrive late for their appointment will be subject to a reduced appointment time or maybe asked to reschedule.

Paying for your treatment

You can see all our treatments and services on our website, along with fee rates. We updated our fee rates in June 2021. 

You will need to settle the cost of your treatments or purchases in full at the time of your appointment. We do not provide credit. Unsettled invoices are subject to a £50 late payment charge. 

If you are covered by private medical insurance, we’ll be happy to provide you with a receipt or a letter so you can claim back the fees for your treatments or products directly with them. If your appointment is covered by the Government of Jersey's Pension Plus Scheme (PPS), please read our policy on PPS below. 

We do not liaise with private medical or health insurance companies on your behalf. If you request that we liaise with your medical insurance directly, a £10 admin fee will be added to your invoice. 

We accept all major credit and debit cards, but we don’t accept American Express or cheques. You can also pay by cash or by bank transfer (BACS). You can request our bank details by emailing info@forbesfeet.com 

Forbes Feet gift vouchers

Terms and conditions of purchasing or redeeming gift vouchers:

  1. Forbes Feet gift vouchers are valid for one year from the date of issue and can only be redeemed once against any treatment or product delivered by Forbes Feet.
  2. Gift vouchers cannot be redeemed for cash, credit or as a refund.
  3. We cannot take responsibility for, or replace any damaged, lost or stolen gift vouchers.
  4. Gift vouchers must be redeemed within one year and cannot be extended.
  5. If the treatment or product exceeds the value of the gift voucher, this can be paid by cash, card or by bank transfer. We cannot refund the balance or give change if the treatment you book is less than the value of the gift voucher.
  6. If you cancel the treatment or appointment, we can not refund your gift voucher nor provide credit.
  7. Forbes Feet have the right to reject any vouchers that are duplicated or appear to be used fraudulently.
  8. Forbes Feet appointment policies apply. 

Pension Plus Scheme (PPS) patients

When booking your appointment you must tell us if you are a PPS patient and ensure you are familiar with what treatments you can and cannot claim for.

Orthotic therapy (assessments or any support devices) and the Forbes Feet ProPedi are not covered by PPS.

Before attending your appointment, ensure you have signed up to the scheme with Social Security, we cannot do this for you. You should also make sure you have enough PPS credit to cover the cost of your appointment. Any oustanding balance must be settled at the time of your appointment. We do not provide credit.

You can find more information on the Government of Jersey website. 

Attending your appointment

When you arrive for your appointment, please wait in the car park and wait to be called in as we do not operate a waiting room. We are a small clinic and want to ensure that it is possible and safe for our staff and patients to observe physical distancing.

We will be leaving extra time in between appointments to allow you to easily physical distance, we urge you to arrive on time for your appointment.

Please maintain physical distancing and use the hand sanitisers provided when entering the clinic.

Only patients are allowed into the clinic treatment rooms. Children should be accompanied by one parent or guardian. Patients who require assistance may also be accompanied by their carer.

We advise our patients to wear a face mask, unless exempt. Children under 12 are not required to wear a mask.

We exercise a stringent cleaning routine of touch points and treatment chairs, before every appointment in addition to our normal cleaning and disinfecting routine.

Compliments, comments and complaints

We would love to hear from you. If you would like to share your experiences or make a complaint, please call 01534 722770 and one of the team will be happy to help. 

Clinic location

We are based in St. Mary, Jersey, Channel Islands. We have shared directions to the clinic on our website.

There are patient parking spaces available. The clinic entrance is through the small courtyard via the double doors.

The clinic treatment rooms are to your left, based on the ground floor.

Marketing emails

We won’t bombard you with marketing emails but we’d love to send you news and updates of products offers and events once in a blue moon! 

We will contact you about your appointment. Please ensure you have provided the correct and most accessible email address and telephone number so that our confirmations and reminders can reach you. 

Connect with us

You can keep up to date and connect with us via our social media. You can follow us on Facebook and Instagram.

Cookies

Our website uses cookie settings to enable us to provide a better user experience. To learn more about how we handle your data, visit our privacy policy.

“You/ your/ patient” –  refers to the patient attending the Forbes Feet clinic for treatment by Forbes Feet practitioners, or as the purchaser of Forbes Feet products and services. “We” – refers to Forbes Feet, the clinic and the business. “The clinic” – refers to Forbes Feet clinic based at Sunnydale, La Grande Rue, St Mary, Jersey, JE3 3BD. 

[Last updated 15 August 2022]